Privacy Policy

Effective Date: September 20, 2026
Last Updated: September 20, 2026

Norris Thermal Technologies, LLC (“Norris Thermal Technologies,” “Norris,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit norristhermal.com (the “Website”), communicate with us, request information or a quote, submit information through our Website, or otherwise interact with Norris Thermal Technologies.

By using our Website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain information automatically generated when you interact with our Website.

Information You Provide

Depending on how you interact with Norris Thermal Technologies, you may provide information such as:

  • Name
  • Company or organization name
  • Job title
  • Email address
  • Telephone number
  • Mailing or business address
  • Industry
  • Product or material information
  • Equipment requirements
  • Project specifications
  • Production requirements
  • Quote or consultation requests
  • Files, drawings, photographs, specifications, or other materials you choose to submit
  • Communications you send to us
  • Any other information you voluntarily provide through forms, email, telephone calls, or other communications

Please do not submit sensitive personal information through general Website forms unless specifically requested and necessary for your interaction with Norris.

Information Collected Automatically

When you access or use the Website, certain technical information may be collected automatically, including:

  • Internet Protocol (IP) address
  • Browser type and version
  • Device type
  • Operating system
  • Referring website or source
  • Pages viewed
  • Links clicked
  • Date and time of visits
  • Approximate geographic location derived from an IP address
  • Website navigation and interaction information
  • Cookie and similar technology identifiers

This information may be collected through server logs, cookies, analytics technologies, and similar tools.

2. How We Use Information

We may use information we collect to:

  • Respond to inquiries and requests
  • Prepare quotes and proposals
  • Evaluate equipment and processing requirements
  • Provide products, services, support, and customer service
  • Communicate regarding projects, orders, equipment, or services
  • Schedule consultations
  • Process and maintain business relationships
  • Improve our Website, products, equipment, and services
  • Understand how visitors use our Website
  • Diagnose technical problems and maintain Website security
  • Analyze Website traffic and performance
  • Maintain business and transaction records
  • Prevent fraud, abuse, or unauthorized activity
  • Protect our rights, property, systems, customers, and employees
  • Comply with applicable laws, regulations, legal processes, and governmental requests
  • Establish, exercise, or defend legal claims
  • Send marketing or informational communications where permitted by law and consistent with your preferences

We will not use personal information for materially different purposes without providing appropriate notice where required by law.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate correctly, remember preferences, understand Website usage, improve performance, and measure the effectiveness of our communications and marketing.

Cookies are small data files stored on your device when you visit a website.

We may use:

Essential Cookies — Necessary for Website functionality, security, navigation, forms, and other core features.

Functional Cookies — Help remember preferences and improve Website functionality.

Analytics Cookies — Help us understand Website traffic, visitor behavior, popular pages, and Website performance.

Advertising or Marketing Cookies — If implemented, these technologies may help measure advertising campaigns or provide more relevant advertising.

Where required by applicable law, non-essential cookies will be used only after appropriate consent has been obtained.

You may manage cookies through your browser settings and, where available, through the Website’s cookie-preference controls. Blocking certain cookies may affect Website functionality.

4. Analytics

We may use third-party analytics services, such as Google Analytics, to understand how visitors interact with the Website.

These services may collect information including IP address, device information, browser information, referring pages, pages visited, and interactions with the Website.

Analytics providers may use cookies or similar technologies in providing their services.

Where legally required, analytics technologies will be subject to applicable consent or opt-out mechanisms.

Important implementation note: if we install Google Analytics on the new site, this section stays. If we choose another analytics platform, we’ll name it here too.

5. Embedded Content and Third-Party Media

Pages on this Website may include embedded content such as videos, images, maps, social media content, documents, or other materials hosted by third parties.

Embedded content may behave as though you visited the third-party website directly. Those third parties may collect information about you, use cookies or similar technologies, embed additional tracking, and monitor your interaction with their content.

For example, if Norris embeds videos from YouTube or another video provider, that provider may collect information according to its own privacy practices.

Norris Thermal Technologies does not control the privacy practices of third-party websites or platforms. We encourage you to review their privacy policies.

6. Contact Forms, Quote Requests, and Submitted Materials

When you complete a contact form, request a quote, request a consultation, or otherwise submit information to Norris, we use that information to evaluate and respond to your request and for related business purposes.

Information submitted may be routed to appropriate Norris employees or authorized service providers who assist us in responding to your inquiry or providing requested services.

If you submit drawings, specifications, photographs, process information, or other project materials, those materials may be retained as reasonably necessary to evaluate your project, prepare proposals, provide services, maintain business records, or satisfy legal obligations.

7. Email Communications

If you communicate with Norris by email, we may retain the content of your communications and your contact information.

If you subscribe to marketing communications, newsletters, product updates, or similar messages, you may unsubscribe at any time using the unsubscribe link contained in the communication or by contacting us.

Transactional or service-related communications may still be sent when necessary to fulfill a request, provide customer service, or administer an existing business relationship.

8. How We Disclose Information

Norris Thermal Technologies does not sell your personal information for money.

We also do not disclose personal information to unrelated third parties for their own independent purposes except as described in this Privacy Policy, at your direction, or as required or permitted by law.

We may disclose information to trusted vendors and service providers that perform services on our behalf, such as:

  • Website hosting
  • Website administration
  • Cloud storage
  • Email services
  • Customer relationship management
  • Analytics
  • Cybersecurity
  • IT support
  • Marketing and communications
  • Professional advisers
  • Shipping, logistics, or business-service providers

These providers may access information only as reasonably necessary to perform services for Norris and are expected to handle information appropriately.

We may also disclose information when reasonably necessary to:

  • Comply with law, regulation, subpoena, court order, or other legal process
  • Respond to lawful government requests
  • Protect Norris, our customers, employees, property, or systems
  • Investigate suspected fraud, security incidents, or illegal activity
  • Enforce agreements or protect legal rights
  • Establish, exercise, or defend legal claims

Information may also be transferred in connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to applicable law.

A note about “sharing”

Some privacy laws define terms such as “sell,” “share,” or “targeted advertising” very broadly. Certain advertising or analytics technologies can legally constitute “sharing” even when a company never sells a customer list or receives money for personal information.

Accordingly, if Norris uses advertising technologies that fall within those definitions, we will provide the notices and choices required by applicable law.

9. We Do Not Sell Personal Information

Norris does not sell personal information in exchange for monetary compensation.

If our practices change, we will update this Privacy Policy and provide any notices, consent mechanisms, or opt-out rights required by applicable law.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Respond to inquiries
  • Maintain customer and business relationships
  • Fulfill contractual obligations
  • Maintain project and equipment records
  • Provide service and support
  • Maintain security and prevent fraud
  • Satisfy accounting, tax, warranty, insurance, and recordkeeping obligations
  • Establish or defend legal claims
  • Comply with applicable laws and regulations

Retention periods may vary depending on the nature of the information and our relationship with you.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.

11. Data Security

Norris uses reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.

These safeguards may include access controls, secure hosting, encryption where appropriate, security monitoring, software maintenance, and restrictions on access to personal information.

However, no website, network, transmission, or electronic storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

Current California privacy guidance similarly recommends that privacy policies describe security safeguards and that websites requesting personal information use secure transmission technology.

12. Your Privacy Choices and Rights

Depending on where you reside and applicable law, you may have rights concerning your personal information, including the right to:

  • Confirm whether we process your personal information
  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Obtain a copy of certain personal information
  • Opt out of certain uses or disclosures
  • Opt out of targeted advertising where applicable
  • Opt out of the sale or sharing of personal information where applicable
  • Limit certain uses of sensitive personal information where applicable
  • Withdraw consent where processing is based on consent
  • Appeal certain decisions regarding privacy requests where applicable
  • Exercise privacy rights without unlawful discrimination

These rights vary by jurisdiction and may be subject to exceptions.

California, for example, provides qualifying consumers rights involving access/knowledge, deletion, correction, sale or sharing opt-outs, sensitive information, and non-discrimination.

Exercising Your Rights

To submit a privacy request, contact Norris Thermal Technologies using the information on the Contact Us page.

We may need to verify your identity before fulfilling certain requests. Information provided for identity verification will be used for that purpose.

Where permitted by law, an authorized agent may submit a request on your behalf. We may require appropriate documentation demonstrating the agent’s authority.

We will respond within the time required by applicable law.

13. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), if Norris is subject to the law with respect to the resident or processing activity.

Those rights may include:

  • Right to know
  • Right to access
  • Right to delete
  • Right to correct
  • Right to opt out of sale or sharing
  • Right to limit certain uses and disclosures of sensitive personal information
  • Right to non-discrimination for exercising applicable privacy rights

The CCPA currently applies based on statutory criteria rather than merely because a company has a website accessible in California.

Norris does not sell personal information for monetary compensation.

Where required by applicable law, Norris will also recognize qualifying browser-based opt-out preference signals, including Global Privacy Control (“GPC”). California recognizes GPC as a valid mechanism for covered opt-out requests.

14. Other U.S. State Privacy Rights

Residents of certain U.S. states may have additional rights under comprehensive state privacy laws.

Depending upon the applicable jurisdiction and whether the law applies to Norris, these may include rights to access, correct, delete, obtain a copy of personal information, or opt out of certain processing such as targeted advertising, sale of personal data, or qualifying profiling.

We will process valid privacy requests in accordance with applicable law.

15. International Visitors

Norris Thermal Technologies is based in the United States.

If you access our Website from outside the United States or provide information to us from another country, your information may be transferred to, stored in, or processed in the United States or other locations where Norris or its service providers operate.

Privacy and data-protection laws in those locations may differ from those in your country.

Where applicable law requires a lawful basis for processing personal information, Norris will process information on an appropriate basis, which may include:

  • Your consent
  • Performance of a contract or steps requested before entering into a contract
  • Compliance with legal obligations
  • Our legitimate business interests, provided those interests are not overridden by applicable individual rights

16. Children’s Privacy

The Website is intended for businesses, professionals, and adults and is not directed toward children.

We do not knowingly collect personal information from children under 13 through the Website.

If we learn that we have collected personal information from a child in circumstances prohibited by applicable law, we will take reasonable steps to delete it.

17. External Websites and Links

The Website may contain links to websites operated by third parties, including distributors, partners, technology providers, social media platforms, or other Norris-related brands.

Norris is not responsible for the privacy practices, security, accuracy, or content of third-party websites.

Visiting a third-party website is subject to that website’s own terms and privacy policy.

18. Social Media

Norris may maintain pages or profiles on third-party social media platforms.

If you interact with Norris through a social media platform, both Norris and the platform may receive information about your interaction. The platform’s collection and use of information is governed by its own privacy practices.

Information you choose to make public on social media may be visible to others.

19. Do Not Track and Global Privacy Control

Some browsers provide “Do Not Track” (“DNT”) signals.

Because there is not a universally accepted standard governing all DNT signals, our Website may not respond to traditional DNT signals.

Where required by applicable law, however, Norris will recognize applicable legally binding opt-out preference signals, such as Global Privacy Control.

California guidance specifically distinguishes disclosures concerning tracking mechanisms and requires covered businesses engaging in qualifying sale/sharing to honor GPC.

20. Business-to-Business Information

Because Norris primarily serves commercial and industrial customers, much of the personal information we receive relates to individuals acting on behalf of businesses.

This may include business contact information, professional correspondence, project specifications, purchasing information, equipment inquiries, and other information related to commercial relationships.

We use this information to conduct and administer our business relationships and for the other purposes described in this Privacy Policy.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

  • Our Website
  • Our business practices
  • Technologies we use
  • Services we provide
  • Applicable privacy laws and regulations

When we update the policy, we will revise the Last Updated date at the top.

If changes materially affect how we use personal information, we will provide additional notice where required by applicable law.

Current California guidance recommends reviewing and updating privacy policies at least annually.

22. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise an applicable privacy right, contact:

Norris Thermal Technologies, LLC
7930 N 700 E
Tippecanoe, IN 46570
United States

Phone: (574) 353-7855

Email: info@norristhermal.com

Website: norristhermal.com